How to file a consumer complaint online, free, on e-Daakhil
You have decided not to let it go: a bad product, a service that failed, a company that stopped replying. You can take it to the consumer forum yourself, online, without a lawyer for a straightforward claim. It sounds difficult. In practice it is a form and some patience.
Before you start
Get these together:
- Proof of purchase: bill, invoice, or order confirmation.
- A record of the problem: photos of the fault, and screenshots of your complaints and their replies.
- What you are asking for: refund, replacement or compensation, and a rough amount.
The steps
- Complain to the seller first, in writing. The forum expects you to have given them a chance. Keep that message.
- Go to the official e-Daakhil portal, the government's online consumer complaint system. Register with your email and phone number.
- File the complaint. Fill in your details, the other side's details, what went wrong, and what you want. Upload your documents.
- Pay the fee, which for most people is nothing. The fee goes by what you paid for the goods or service, not by what you are claiming. Up to ₹5 lakh there is no fee at all. From ₹5 lakh to ₹10 lakh it is ₹200. Submit, and note your complaint number.
- Follow the updates. You will get hearing dates, and you can often attend online.
Which forum, and how long it takes
Which forum you file in depends on the amount involved, and smaller claims are meant to be handled without a lawyer. It takes time, but the process is built for ordinary people to use directly.
Not sure which details go where, or how to describe your complaint? Tell Miss Lucy Lite the story and she will help you get it right before you file.
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